Terms and Conditions for Tree Surgeons Woodgreen
These Terms and Conditions set out the basis on which tree surgeon services in Woodgreen are provided by us to domestic, commercial, and other clients in the United Kingdom. By booking, instructing, or permitting work to proceed, the client agrees to be bound by these terms. They are intended to create clarity around the scope of service, the booking process, payment arrangements, cancellations, liability, waste handling, and the legal framework that applies to the services. These terms should be read together with any quotation, written proposal, or job confirmation issued for a specific project.
In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider trading as Tree Surgeons Woodgreen, and references to “you” or “the client” mean the person, business, or organisation requesting the work. The terms apply whether the work relates to tree pruning, removal, crown reduction, stump-related work, site clearance, or related arboricultural services. Where there is any conflict between a specific written quotation and these terms, the specific quotation will usually take priority for the matters it directly addresses.
A booking is only confirmed once we have reviewed the information provided, agreed the approximate scope of work, and issued confirmation by email, text, or other written means. Any quotation is based on the details available at the time and may be subject to revision if the site, access, tree condition, or work requirements differ from what was initially described. As with all Woodgreen tree surgeons services, accurate information from the client is important because it allows us to price and schedule the work properly.
1. Booking Process
To request services, the client must provide the property address, a description of the trees or vegetation involved, and any relevant access, timing, or safety information. We may also request photographs, site plans, or permission details if the work affects shared land, boundary trees, conservation areas, or trees subject to preservation controls. A quotation may be provided following a site visit or, where appropriate, on the basis of photographs and client descriptions, though an on-site inspection may still be necessary before work begins.Once a quotation is accepted, the booking will be scheduled subject to availability and any necessary permissions or conditions. The client is responsible for ensuring that the person accepting the quotation has authority to instruct the work. If the work requires consent from a landlord, managing agent, neighbour, local authority, or any other third party, that consent must be obtained before the work is carried out unless we expressly agree otherwise in writing. Delays caused by missing permissions or incomplete information may affect the start date.
We reserve the right to decline, postpone, or amend a booking if conditions at the site appear unsafe, if the work falls outside our competence or equipment capability, or if legal or environmental restrictions prevent the work from taking place. This may include nesting birds, protected species, unusually severe weather, unstable ground, overhead hazards, or hidden defects in trees. Any reasonable decision made in the interests of safety, compliance, or operational practicality will not be treated as a breach of contract.
2. Quotations and Scope of Work
All quotations are valid for the period stated on the quotation document, or if no period is stated, for a reasonable time only. Unless otherwise agreed, prices are based on the work described in the quotation and assume normal access, normal working hours, and no unusual site complications. Additional work, extended traffic management, specialist lifting equipment, emergency attendance, or extra labour may result in revised charges. Tree surgery services in Woodgreen are often affected by access, tree size, condition, and waste volume, so the final price may need adjustment if circumstances change.The client must review the quotation carefully before acceptance and raise any questions or discrepancies before the work date. If the client requests changes after booking confirmation, we may provide a revised quotation or charge on a time-and-materials basis where appropriate. Any promise or statement made informally will only form part of the agreement if confirmed in writing. We do not guarantee that estimates based on photographs will remain unchanged if the site inspection reveals a different level of complexity.
Unless expressly included, quotations do not cover planning permission, local authority fees, arboricultural reports, ecology surveys, stump grinding in hard-to-access locations, repairs to hidden damage, or work outside the described task. If the client asks us to leave timber, logs, chip, or arisings on site, this must be agreed in advance. The removal, retention, or disposal of waste will affect the final charge and may also affect the timing of completion.
3. Payments
Payment terms will be stated on the quotation or invoice. Unless otherwise agreed in writing, payment is due in full on completion of the work, or immediately upon receipt of invoice where credit terms have been approved in advance. We may request a deposit, part-payment, or materials advance for larger, scheduled, or specialist jobs. Deposits are used to secure time, labour, and equipment allocation, and may be non-refundable where cancellation rules apply or where preparatory costs have already been incurred.We accept payment by the methods communicated at the time of booking. If payment is overdue, we may charge interest and reasonable recovery costs to the fullest extent permitted by law. Failure to make payment may result in suspension of further services, referral to debt recovery procedures, or enforcement action. The client remains responsible for all sums due even if a third party, insurer, managing agent, or other person was expected to pay, unless we have agreed otherwise in writing.
Where work is carried out for commercial clients, the business customer shall ensure that the invoicing details provided are accurate and that the person authorising the work has authority to do so. Tree surgeons Woodgreen may issue interim invoices for jobs that span multiple days or where the scope expands during the course of the works. Any deduction, retention, or set-off by the client is not permitted unless agreed in advance or required by law.
4. Cancellations, Rescheduling, and Delays
The client may cancel or reschedule a booking, but reasonable notice must be given. If cancellation occurs after we have committed time, labour, machinery, or disposal arrangements, we may charge a cancellation fee to cover our losses. The amount charged may depend on how much notice was given and whether any non-recoverable costs have already been incurred. Same-day cancellations or failure to provide access may be charged at the full or partial booked rate.If we need to cancel or postpone due to weather, safety concerns, equipment failure, staffing issues, legal restrictions, or other events beyond our reasonable control, we will try to rearrange the work at the earliest suitable date. We will not be liable for indirect losses caused by a reasonable postponement, including inconvenience, missed appointments with third parties, or temporary site disruption. Where the work is weather-sensitive or depends on ground conditions, the client accepts that dates may need to move at short notice.
Delays caused by hidden conditions, emergency tree defects, unexpected utility conflicts, access obstruction, or a requirement to stop for legal or environmental reasons may extend the job duration. In such circumstances, additional charges may apply if the delay is caused by information withheld by the client or by a change in the agreed scope. We will, however, always act reasonably and notify the client where possible if a delay affects the practical completion of the work.
5. Client Responsibilities
The client must provide safe access to the site and ensure that the work area is reasonably clear of vehicles, pets, children, and personal property. The client should inform us of any known hazards, including underground services, fragile structures, concealed boundaries, bee or wasp activity, contamination, or unstable surfaces. If it is not safe to begin or continue the work because of matters within the client’s control, we may suspend the job until the hazard is removed or may charge for wasted attendance time.The client is responsible for obtaining any permissions, notices, neighbour consents, and approvals that may be required for the work. This includes permissions for trees that are protected by a tree preservation order, are in a conservation area, are subject to leasehold conditions, or are otherwise regulated. We can assist with practical information, but unless expressly agreed, we do not provide legal or planning advice and do not accept responsibility for the client’s failure to secure required authorisation.
Where the client asks us to work close to buildings, fences, greenhouses, cables, roofs, driveways, or ornamentation, the client accepts that arboricultural work carries a degree of unavoidable risk. We will use reasonable skill and care, but the client should remove or protect any fragile or valuable items in the work zone. Any claims that arise because such items were not removed or were incorrectly positioned may be limited by these Terms and Conditions and by applicable law.
6. Liability and Limitations
We will carry out our services with reasonable skill and care and in accordance with industry standards reasonably expected of professional arboricultural services. However, tree work involves natural hazards and unpredictable biological conditions. Hidden decay, internal defects, root instability, subsidence risk, branch failure, and changes in weather can all affect outcomes. Unless we have expressly guaranteed a specific result in writing, we do not warrant that a tree will remain permanently safe, healthy, or structurally sound after pruning or reduction.We shall not be liable for losses that are not reasonably foreseeable, for indirect or consequential losses, or for losses caused by information supplied by the client that is inaccurate, incomplete, or misleading. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. If property damage occurs, our responsibility will be assessed in light of the circumstances, the agreed scope, the condition of the tree or site, and any contribution made by the client or a third party.
The client acknowledges that tree surgery may involve cutting, lifting, winching, grinding, or dismantling operations that can create noise, dust, vibration, falling material, and temporary disruption. We will take reasonable precautions to reduce the risk of damage, but we are not liable for minor, incidental, or unavoidable disturbances arising from properly performed work. Where equipment is requested to operate in confined or sensitive areas, the client accepts that the risk of minor scuffing, marking, or surface disturbance may be increased.
7. Insurance, Indemnity, and Third-Party Claims
We maintain insurance cover that is appropriate for the nature of our work, subject to the terms, exclusions, and limitations of the relevant policy. Evidence of insurance can be provided on request where appropriate. The existence of insurance does not create a wider liability than is set out in these Terms and Conditions. Any claim must be notified promptly and with sufficient detail so that it can be investigated in a reasonable manner.The client agrees to indemnify us against claims, losses, costs, or expenses arising from the client’s breach of these terms, the client’s failure to obtain permissions, unsafe site conditions under the client’s control, or misleading information provided before the booking. This indemnity does not apply to the extent that a claim is caused by our own negligence or by circumstances for which we are legally responsible. If a third party, such as a neighbour or passer-by, alleges damage related to the works, the client shall cooperate with any reasonable investigation and provide relevant information where available.
Nothing in this section requires the client to accept liability for matters outside their control. Equally, nothing in these terms removes our obligation to carry out the work competently and safely. If a dispute arises about responsibility, both parties agree to act reasonably, preserve evidence where possible, and allow a fair opportunity for assessment before any formal escalation is taken. This approach helps ensure that Woodgreen tree surgeons services are delivered and reviewed in a professional manner.
8. Waste Regulations and Site Cleanliness
All waste arising from the work will be handled in accordance with applicable UK waste regulations, including duties relating to duty of care, lawful transport, and responsible disposal. Unless otherwise agreed, arisings such as branches, chip, and timber remain our responsibility once removed from the work area and loaded for disposal or processing. Waste transfer may be carried out by a permitted carrier or by another lawful arrangement consistent with current regulations and industry practice.If the client requests that waste be left on site, stacked, or processed into chip or logs for reuse, the client accepts responsibility for the storage and future use of that material from the point of handover, subject to any agreement to the contrary. We do not accept responsibility for how the client later stores, moves, burns, or disposes of waste once it has been formally handed over. If waste is contaminated, mixed with non-green materials, or contains items not disclosed beforehand, additional charges may apply.
We will make reasonable efforts to leave the site tidy at the end of the works, but a completely pristine finish is not always possible due to the nature of tree surgery. Leaves, sawdust, bark, and minor debris may remain in small amounts even after cleanup. If the client requires a higher standard of sweeping, raking, or wash-down, this should be agreed in advance and may be treated as an additional service. All waste handling will be undertaken with due regard to environmental compliance and lawful disposal obligations.
9. Force Majeure, Complaints, and Governing Law
We shall not be liable for failure or delay caused by events beyond our reasonable control, including severe weather, storm damage, accidents, fire, flooding, civil disorder, supply chain interruption, pandemic restrictions, or legal restrictions affecting the work. Where such an event occurs, performance will be suspended for the duration of the event and resumed when reasonably practicable. Any date agreed for completion is therefore an estimate unless we expressly state that time is of the essence in writing.If the client believes that any part of the service has not been carried out in accordance with the agreed scope, the client should notify us promptly and provide a clear description of the issue. We may request an opportunity to inspect the matter and to put any problem right where appropriate. These Terms and Conditions are governed by the laws of England and Wales, and any dispute arising from them shall be subject to the exclusive jurisdiction of the courts of England and Wales unless mandatory law provides otherwise.
For the avoidance of doubt, no term in this document is intended to remove rights that cannot be excluded under UK consumer law where the client is a consumer. If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force. Acceptance of a quotation, instruction to proceed, or permission for work to begin confirms that the client has read, understood, and agreed to these terms as the contractual basis for the service.